Make sure that your Adobe Acrobat Reader is version 8 or higher. To check the version of your Adobe Acrobat Reader, select the menu Help / About Adobe Acrobat Reader.

A screen will appear showing the version number (i.e. Version 8.1.2):

If you want to download the last version of the adobe reader you can go directly to the adobe website: http://get.adobe.com/reader/

Once you are sure that you have the right version, download the PDF form directly from our website:

Open the document and select the language of your choice:

Once you have selected the appropriate language, you should be able to see all of the text in the form translated into your language (except the selection of the language).

Make sure that you have read the Disclaimer and checked the box confirming that you indeed accept the terms and conditions.

Immediately after you will see the instructions on how to handle the PDF and the "Submit complaint" button - do not click it until you have finished filling in the form.

Ensure that the in the Consumer details you select the country in where you are resident in – this will be the ECC Centre which will contact you in case there are any questions.

Once you submit your complaint you will see the following message appear:

If there is a connection problem the following message will show up.

We advice you to try again later and verify your internet connection.